Got a question? We've got an answer!

You are here:

That’s great!  Shoot us an e-mail and we’ll schedule a meeting to make sure your project date is available, explore your needs, talk strategy, and hammer out the details.
No, we didn’t invent graphic recording…but thanks for thinking so!  Actually, using pictures to communicate ideas goes way back…all the way back to cave paintings.  However, it wasn’t until the 1970′s and 1980′s that this evolved into the practice that we know today as graphic recording. (Want to learn more about the evolution of graphic recording?  Visit the Resources page!)
Nope!  (We've even worked with rocket scientists without being one ourselves.) You guys are the content experts.  Think of us as your process expert. Our role is to help you be more effective through process, not content. (And don't worry...our pre-project meetings are used in part to get on the same page with your project's content needs!)
Facing the Wall: Graphic recording requires intensive listening, thought processing, rapid translation into visuals, and immediate capture onto the paper.  When we are not translating and capturing your awesome content onto the page, you’ll see us facing the group quietly.  However, most of the time you’ll see our backs as we focus on capturing the task at hand and reflecting your group’s brilliance back to them in real-time. Visual Listening: It’s not the skill you see, but it’s the most important one for the process.  As your graphic recorders, we stay fully present to what’s going on in the room during your meeting or event.  We're listening intently to the content being shared, and we're listening to what’s not being shared: the energy in the room around certain topics, the insights, the aha moments, the overall experience of the meeting or event.  As your visual listeners, we take in all of this data, distill it down to the gist of what you are producing – the key information and insights – and reflect it back to you by creating a visual map (or graphic recording) of your event experience in real-time.  Our primary job is to be fully present to the conversation and experience in the room, to process that information and distill those conversations down to the gist – the memorable “meat” – of the session, and to reflect those insights back to the group – in the moment – through the creation of large-scale graphic representations (or recordings) of the experience. Drawing Out Ideas: Real-time translation of thoughts and conversation happens incredibly fast.  To keep up with the speed of the information, your graphic recording leverages pictures (in addition to words) to communicate key information and moments from your session.  This is the end-product, output, or artifact that you see from the Visual Listening process. Working Large-Scale: Because graphic recording is meant to serve all participants in the room during your event, your graphic recording is created in a large-scale format on 48” roll paper.  The actual size of your graphic recording will depend on the length of your session and the level of reflection required for the group (e.g. high-level insights only or lots of conversation detail).  Typical graphic recordings measure 4’ x 8’, making them visible to participants and facilitators alike. In Real-Time: Your graphic recording is created in the moment, during your meeting or event.  At the start of our session, that large sheet of paper is blank.  As your session unfolds, your group’s information and insights are harvested, synthesized, and reflected back to the group as they have those experiences. If the meeting’s going off-track, you’ll see it and can course-correct in the moment.  If there’s a juicy idea that warrants revisiting, you’ll have it easily at hand to explore further.  The real-time aspect of graphic recording allows your group to know that their contributions have been seen and heard, and it makes for more focused and productive meetings. In Front Of The Group:  Part of the power of your graphic recording is it’s visible creation in front of the group.  They can see in an instant whether they have been seen and heard, and because they are present as the recording is being created they become increasingly vested in the content captured.  (After all, they co-created it simply by being there!)  This also allows participants to “relive” the experience of your meeting or event when they look at the graphic recording long after the event itself has ended.  
Really, there are two main problem sets that work well for leveraging graphic recording services: Any time your team needs to wrap their minds around a complex problem and find a solution…such as:
  • Think Tanks, World Cafes, and other conversations that matter
  • Project scoping and brainstorming sessions
  • Strategy sessions – strategic plans and strategic visions
  • Charrettes and other collaborative processes
  • Team retreats
  • And more!
Any time you need to communicate an important message in such a way that others see themselves as part of that message and become vested in moving that message forward…such as:
  • Conference presentations and keynotes
  • Workshops and trainings
  • Annual meetings
  • Project launches
  • High-stakes sales pitches/RFP orals
  • And more!
Basically, if you don’t want people to engage with your material, or if you don’t want folks to offer their best thinking when working on a problem or project, then graphic recording is probably not for you!  ;^)
We charge a day rate as opposed to an hourly rate.  However, because each project is so unique,  your project’s cost all depends on the scope of your project, and your project needs…including budget. We do our best to craft solutions that work best for you and for us.  Please contact us and let’s talk!
Not usually!  We pride ourselves in keeping the process easy-peasy for you.  That means that we'll typically provide everything we need to complete our project together…including easels, portable walls, and all the supplies and materials we need.  Once we're on site, all you’ll need to do is show us where you’d like us to set up, and we’ll take it from there.
Why yes, yes we do!  And we love to. Big Picture Solutions is based in San Diego, but we have Practitioners scattered throughout the country to serve your needs! And bonus - we're all in close proximity to an international airport so that makes travel easy-peasy!
Great question!  It’s by-far the most common question we get from folks who have not yet experienced graphic recording for themselves. If anything, the graphic recording process helps people stay focused during the meeting or event. People are usually shocked at how quickly they forget that we're there creating that graphic recording…because they are so engaged in the conversation or presentation itself.  And when folks find their attention starting to wander from the conversation at hand, that’s when they’ll look over at the graphic recording we're creating …which sucks them right back into the conversation at hand.
That is a FANTASTIC question!  It’s a bit of a complex topic, so our Founder, Jeannel's written a separate post just to talk about the difference between sketch notes, graphic recording, and graphic facilitation.
Easy...contact us with your question and we'll do our best to answer it for you!